Community-Based Match Support Specialist- Wellsboro, PA

This position involves recruitment, training, and screening of adult volunteers to be matched as Big Brother and Big Sister mentors to community youth throughout Tioga, Bradford, and Sullivan Counties (PA). Responsibilities also include interviewing/screening the youth/family to be matched as a Little Brother or Sister mentee. This involves a visit to the volunteer's home and the youth's home. Once a mentoring match is made, provide routine follow-up communications to each match to provide support, guidance, ensure compliance with Agency policies and monitor safety. This position also requires maintenance of participant files (electronic and paper copy) in accordance with Agency standards; planning and facilitation of group activities for matches to attend; and participation in Agency community outreach events/recruitment efforts to expand the program and serve more youth/families. Other duties as assigned by Program Director and Executive Director.
JOB QUALIFICATION REQUIREMENTS:
Social Service background and a minimum of an Associate's degree with Bachelor's Degree preferred in a human services or related field. Must have a reliable vehicle, a valid driver’s license and valid insurance required.
SKILLS and KNOWLEDGE:
Excellent oral and written communication skills that reflect top-notch professionalism and customer service. High level of ability to engage others during interview/assessment process. Ability to maintain confidentiality throughout daily operations. Ability to work independently and manage time effectively to meet deadlines. Ability to collect meaningful data and draw solid conclusions.
TRAINING & EXPERIENCE:

• 2 years of human services experience at a minimum
• Typing skill for computer data entry
• Completion of required BBBS online and in-person training
• Ability to form positive and respectful relationships with others from diverse backgrounds and circumstances

CERTIFICATES REQUIRED:

• FBI Finger Prints
• Child Abuse History Clearance
• State Criminal Record Check

DUTIES:

• Manage a defined caseload of youth/adult mentoring matches in a timely manner.
• Respond and follow up to volunteer inquiries in a timely manner.
• Recruit volunteers from the community to work with youth that are referred/enrolled.
• Help plan and implement group activities for matches.
• Attend assigned workshops for training purposes.
• Assist in other program functions as required such as special events, to support the program.
• Maintain on-going communication about our services to agencies who refer youth to our program.
• Communicate with volunteers and families regarding activities.
• Provide input for Agency publications and website.
• Supply the Executive Director and Board of Directors with program data for reports as requested.
• Process all necessary forms for completing a match. This includes the Bigs, Littles, and families.
• Arrange and make home visits to interview the Big and the Little and their family.
• Provide orientation/training for the Bigs to implement the match process.
• Maintain and record (in MatchForce) routine communication - called Match Support Contacts - with the matched pairs and families.
• Additional duties as assigned.

Job Type: Full-time
Pay: From $16.00 per hour

To Apply: Please submit resume to Contact@twintiersbbbs.org